We know there’s a lot of uncertainty around COVID-19 and whether or not it will impact your travel plans. To help support travelers, we’re tracking your questions and answering some of them here. We’ll keep updating this page as the situation evolves and as more answers become available.
I need to cancel my trip. What are my options?
Guests who can’t travel due to COVID-19 with reservations booked on or before March 14, 2020 may be eligible for cancellations without charges. Learn more about our extenuating circumstances policy
You can also visit the Trips section of Beohost’s website or app for more details about your current cancellation options. If travel continues to be disrupted, these options may change.
If you do need to change your plans, please cancel as far in advance as possible to give your host a chance to get rebooked.
However, please note, guests who book a new reservation after March 14 won’t be refunded under the extenuating circumstances policy if they cancel due to COVID-19 unless they are sick.
I booked a trip on Beohost recently, and COVID-19 is affecting my plans. Can I cancel my reservation?
Guests who book a new reservation after March 14 won’t be refunded under the extenuating circumstances policy if they cancel due to COVID-19 unless they are sick. So, please make sure the host’s cancellation policy provides enough flexibility. To explore available cancellation options for your reservation, please visit the Trips section of Beohost’s website or app.
I want to book a trip, but I’m not sure how the situation with COVID-19 will continue to evolve. What should I do?
Understandably, you may feel uncertain about booking future travel right now. We strongly urge all guests to carefully consider the cancellation policy on any reservation they make. Guests who book a new reservation after March 14 won’t be refunded under the extenuating circumstances policy if they cancel due to COVID-19 unless they are sick.
For extra peace of mind, we recommend finding a listing with a flexible cancellation policy—so we’ve added a search filter to make it easy to find and book those types of listings.
How can I find places to stay with flexible cancellation policies?
Cancellation policies are set by hosts and can vary (flexible, moderate, or strict). You can find details about the cancellation policy of each place to stay on the main page of each listing. We’ve added a new filter to make it easier for you to search for places with flexible cancellation policies. Learn more about the new filter
What’s the extenuating circumstances policy?
Beohost’s extenuating circumstances policy gives guests and hosts the option to cancel without charges if they’re impacted by things like serious injury or illness, natural disasters, travel restrictions, and other unforeseen events. In response to the WHO’s declaration of COVID-19 as a pandemic, guests with travel impacted by COVID-19 may be eligible for a full refund or travel credit. To explore available cancellation options for your reservation, please visit the Trips section of Beohost’s website or app.
I booked a trip on Beohost recently, and I can’t decide if I should still make the trip. Should I go?
Many communities have issued local travel advisories or temporary restrictions on lodging (including short-term rentals). We recommend checking the travel restrictions and advisories section of the Help Center to find out if your stay may be impacted. For more on how we’re supporting our community during this time, check out the COVID-19 updates in the Resource Center.
I want to book an in-person Beohost Experience. What do I need to know?
We have reopened in-person experiences in countries where it is permissible to do so, and introduced new health and safety guidelines, which require hosts and guests to wear protective face coverings and practice social distancing. As government restrictions change, we may have to pause experiences in a country after it has reopened and will notify you if that happens. In the event you have booked an in-person experience in a country that has been paused, you will receive a $25 USD coupon to join a future experience. Get details about reopening
If you’d rather do an in-person experience with only your group, consider a private booking.
If in-person experiences have not yet reopened in your market, check out our online experiences. Whether you want to learn a new skill, connect with friends over a fun activity, or try a team-building exercise with your co-workers, now you can do so from the safety of your own home. From learning the secrets of magic to cooking with a Moroccan family to meditating with a Buddhist monk, there are already so many Online Experiences to explore.