What are the health and safety requirements for Beohost stays?
During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both for hosts and guests of Beohost listings, based on guidance from the World Health Organization and the US Centers for Disease Control. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable government travel restrictions and advisories, and follow all national and local guidelines.
Beohost has introduced guidelines and programs to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you’re in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay or an experience on Beohost. Learn more about health and safety guidelines for Beohost Experiences.
COVID-19 safety practices (required)
Wear a mask and practice social distancing
All hosts and guests must agree to:
Wear a mask or face covering when interacting in person
Maintain 6 feet/2 meters of distance from each other at all times
Follow Beohost’s enhanced cleaning protocol’s 5-step process between each stay
All hosts must agree to follow the Beohost enhanced cleaning protocol’s five-step process between guest stays. Learn more
All hosts and guests are required to follow the COVID-19 safety practices outlined above, as applicable. If you’re a guest, you will not be eligible for a refund if your host cancels your reservation because you did not comply with these practices. Similarly, if you’re a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with these practices. Hosts who don’t agree to these practices by November 20, 2020 may have their calendars blocked. Any host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.
Additional guidance for traveling and hosting during COVID-19
Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
To protect the health and safety of our community, it is Beohost’s policy that hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check into a listing if any of the following are true:
You are actively infected or have tested positive with COVID-19 in the past 30 days
You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
You are showing symptoms or are concerned about possible infection of COVID-19
You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days*
For more detail about what to do in the event of illness or exposure to COVID-19, review the following documents:
Extenuating circumstances policy for specific details about reservation changes and cancellations related to the coronavirus
Quarantine and isolation stays policy to read more about these guidelines and Beohost’s approach to travel during the COVID-19 pandemic
*Please note that Frontline Stays are subject to different standards.
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
Wash your hands properly with soap and water for at least 20 seconds
If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Maintain distance and wear a mask in common areas and shared spaces
When you are in a common area or shared space (as a host or guest), wear a mask and maintain distance from anyone who’s not part of your reservation at all times in accordance with the COVID-19 safety practices (at least 6 feet or 2 meters). Hosts should avoid physical contact with guests and provide a no contact check-in whenever possible.
Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place, or pause your hosting if that’s not possible.
Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.